POLICIES

COVID-19

Grace + Clay is following the guidelines set forth by the CDC and New York State. Every precaution is taken to ensure your safety, including cleansing and disinfection of all tools, Implements, surfaces and linens.​

  • Face masks are required. We are able to perform services "under the mask." I ask you leave your mask on until it is necessary to remove it and wear it once again services are completed.

  • Please text before coming into the salon for your appointment. Waiting room access is restricted.

  • Upon arrival, your temperature is taken and you will be asked to fill out a Covid Questionnaire + Waiver. Refusal to sign this waiver will result in cancellation of service.

  • Please follow current guidelines regarding travel.

  • Any illness or exposure requires you to cancel and reschedule your appointment.

  • Hand sanitizer is provided.

  • Practitioner will wear a face mask and shield and block appropriate time between each client to clean and disinfect the treatment room, including but not limited to implements, surfaces and linens.

You can view and print the Covid form here

CANCELLATIONS

We value your time. We ask that you arrive to your appointment ten minutes early. During the pandemic, I am requesting an eight-hour cancellation notice, down from the previous 24-hours. Failure to give proper notice will result in a 50% charge of service.

 

NO-SHOWS WILL BE REQUIRED TO PAY 50% OF MISSED SERVICE AND PAYMENT IN FULL IS REQUIRED TO BOOK NEXT APPOINTMENT.

GIFT CERTIFICATES & PROMOTIONS
GRACE + CLAY OFFERS GIFT CERTIFCATES FOR SERVICES OR A DOLLAR AMOUNT.
  • GRACE + CLAY is not responsible for lost or stolen gift certificates.

  • Expired Gift Certificates for a service will be subject to a rate increase if service price has changed after the expiration date. 

  • Promotions cannot be combined or substituted with other promotions.

  • Promotional Gift Certificates have an expiration date. Once the promotional value has expired, you may use the paid cash value. 

  • Complimentary Gift Certificates/Promos/Bonus Bucks have an expiration date. and cannot be extended.

  • Complimentary Gift Certificates/Promos/Bonus Bucks cannot be redeemed for cash nor used for gratuity.

LASH EXTENSIONS
  • FULL SET EYELASH EXTENSIONS require a 50% deposit at time of booking.

  • Our cancellation policy above applies.

  • Fills are booked every three weeks and you should have at least 50% of your extensions. If not, an extended fill will require an increase in price, up to a full set.

THE FINE PRINT
  • Prices and services and hours are subject to change without notice. 

  • We reserve the right to reschedule an appointment if you arrive 15 minutes late

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