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POLICIES

CANCELLATIONS

• CANCELLATION POLICY •

    I kindly ask for 48 hour notice. Failure to give proper notice will result in a fee of 50% of cancelled service. A no-show will be charged 100% of missed service.  Repeated late cancellations and no-shows will be asked to pre-pay before booking.

 

• WITH REGARDS TO ILLNESS •

     If you, someone in your household, or someone in your care is experiencing symptoms of COVID-19 or any transmittable illness (common cold, flu, active skin infection, etc.) you must reschedule your appointment. Cancellation fees apply at the discretion of the owner.

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An invoice will be sent via Square if needed.

COVID-19

Grace + Clay continues to take every precaution to ensure your safety, including cleansing and disinfection of all tools, Implements, surfaces and linens.​

  • Any illness or exposure requires you to cancel and reschedule your appointment.

  • Hand sanitizer is provided.

GIFT CERTIFICATES & PROMOTIONS
GRACE + CLAY OFFERS GIFT CERTIFCATES FOR SERVICES OR A DOLLAR AMOUNT.
You can now purchase e-gift certificates online! e-gifts are for a dollar amount only.

  • GRACE + CLAY is not responsible for lost or stolen gift certificates.

  • Expired Gift Certificates for a service will be subject to a rate increase if service price has changed after the expiration date. 

  • Promotions cannot be combined or substituted with other promotions.

  • Promotional Gift Certificates have an expiration date. Once the promotional value has expired, you may use the paid cash value. 

  • Complimentary Gift Certificates/Promos/VIP Bonus Bucks have an expiration date. and cannot be extended.

  • Complimentary Gift Certificates/Promos/Bonus Bucks cannot be redeemed for cash nor used for gratuity.

LASH EXTENSIONS

  • ​FULL SET EYELASH EXTENSIONS require a 50% deposit at time of booking.

  • Our cancellation policy above applies.

  • Fills are booked every three weeks and you should have at least 50% of your extensions. If not, an extended fill will require an increase in price, up to a full set.

THE FINE PRINT

  • Prices and services and hours are subject to change without notice. 

  • We reserve the right to reschedule an appointment if you arrive 15 minutes late.

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